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Privacy Policy

Privacy Policy

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1. Who are we?

The City Escape is responsible for the processing of personal data as described in this privacy policy.

Company details

  • The City Escape V.O.F.
  • Europalaan 22 C
  • 5623 LJ Eindhoven
  • Email: [email protected]
  • Website: https://www.thecityescape.nl
  • Chamber of Commerce number: 81513968

2. Personal data we process

The City Escape only processes personal data that is necessary for the functioning of the website and the delivery of our services.

We may process the following data:

  • Name and email address (upon purchase or contact)

  • Payment data (via external payment provider; we do not store this ourselves)

  • Technical data such as IP address, device type, browser and website usage data

  • Data you provide through the contact form

  • Data about your visit and purchases on our website via the Meta Pixel, if you provide consent for this

3. Purposes and legal basis for processing

We process personal data exclusively for the following purposes:

  • For processing purchases we process the email address and transaction data. This processing is necessary for the performance of the contract.

  • For sending purchase confirmations and activation codes we process the email address. This processing is also based on the performance of the contract.

  • When you contact us via email or the contact form, we process your contact details to answer your question. This is based on our legitimate interest to support customers and visitors.

  • For improving the website and service delivery we process technical and anonymized usage data, such as IP address (anonymized), device type and browser information. This is based on our legitimate interest.

  • We use the Meta Pixel to measure the results of our advertisements on Facebook and Instagram and to show ads to people who have visited our website. We only do this if you give permission via the cookie banner.

4. Sharing personal data with third parties

The City Escape only shares personal data with third parties when this is necessary for performing our services or to comply with legal obligations.

This includes:

  • Payment providers for processing payments

  • Hosting and IT service providers including a cloud database for storing purchases

  • Google Analytics (anonymized) for insights into website usage

Data processing agreements have been concluded with these parties where legally required.

5. Transfer outside the EU

Some of our service providers (such as Google and Meta) may process data outside the European Economic Area. In that case, we ensure appropriate safeguards, such as standard contractual clauses (SCCs), in accordance with the GDPR.

6. Cookies and similar technologies

The City Escape uses functional, analytical, and marketing cookies. We only place analytical and marketing cookies after your consent. You can always change or withdraw your choice via the cookie settings on our website.

  • Functional cookies are necessary for the basic operation of the website, such as your shopping cart and remembering your cookie choice.
  • Analytical cookies (Google Analytics and WooCommerce) are used by us to see how visitors use the website and through which channel bookings are made. IP addresses are anonymized in this process.
  • Marketing cookies (Meta Pixel) are used by us to make advertisements on Facebook and Instagram more relevant and to measure their results.

7. Retention periods

We do not retain personal data longer than necessary for the purposes for which it was collected, unless we are legally required to retain data longer (for example for administration).

  • Purchase and invoice data: in accordance with legal retention requirements

  • Contact details: maximum 36 months after handling the inquiry

8. Security

The City Escape takes appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access or unwanted disclosure.

9. Your rights

You have the right to:

  • Access your personal data

  • Have your data corrected or deleted

  • Object to processing

  • Have your data transferred (data portability)

  • Withdraw previously given consent

You can contact us for this via [email protected].

We will respond within 30 days at the latest.

10. Complaints

If you are not satisfied with the way we handle your data, you can file a complaint with the Dutch Data Protection Authority via:

https://autoriteitpersoonsgegevens.nl

11. Changes to this privacy policy

The City Escape reserves the right to modify this privacy policy. The most current version is always available on our website.

12. Contact

For questions about this privacy policy, you can contact us via: [email protected]

Last updated: October 2026