Boek escape

Privacy Policy

Privacy Policy

  • +31637010919

1. Who are we?

The City Escape is responsible for the processing of personal data as described in this privacy policy.

Company details

  • The City Escape
  • Europalaan 22 C
  • 5623 LJ Eindhoven
  • Email: [email protected]
  • Website: https://www.thecityescape.nl
  • Chamber of Commerce number: 81513968

2. Personal data we process

The City Escape only processes personal data that is necessary for the functioning of the website and the delivery of our services.

We may process the following data:

  • Email address (for purchases or contact)

  • Payment data (via external payment provider; we do not store this ourselves)

  • Technical data such as IP address, device type, browser and website usage data

  • Data you provide through the contact form

3. Purposes and legal basis for processing

We process personal data exclusively for the following purposes:

  • For processing purchases we process the email address and transaction data. This processing is necessary for the performance of the contract.

  • For sending purchase confirmations and activation codes we process the email address. This processing is also based on the performance of the contract.

  • When you contact us via email or the contact form, we process your contact details to answer your question. This is based on our legitimate interest to support customers and visitors.

  • For improving the website and service delivery we process technical and anonymized usage data, such as IP address (anonymized), device type and browser information. This is based on our legitimate interest.

4. Sharing personal data with third parties

The City Escape only shares personal data with third parties when this is necessary for performing our services or to comply with legal obligations.

This includes:

  • Payment providers for processing payments

  • Hosting and IT service providers

  • Google Analytics (anonymized) for insights into website usage

Data processing agreements have been concluded with these parties where legally required.

5. Transfer outside the EU

Some of our service providers (such as Google) may process data outside the European Economic Area. In that case, we ensure appropriate safeguards, such as standard contractual clauses (SCCs), in accordance with the GDPR.

6. Cookies and similar technologies

The City Escape uses functional and analytical cookies.

  • Functional cookies are necessary for the proper functioning of the website.

  • Analytical cookies (such as Google Analytics) are used to analyze and improve website usage. IP addresses are anonymized in this process.

7. Retention periods

We do not retain personal data longer than necessary for the purposes for which it was collected, unless we are legally required to retain data longer (for example for administration).

  • Purchase and invoice data: in accordance with legal retention requirements

  • Contact details: maximum 12 months after handling the inquiry

8. Security

The City Escape takes appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access or unwanted disclosure.

9. Your rights

You have the right to:

  • Access your personal data

  • Have your data corrected or deleted

  • Object to processing

  • Have your data transferred (data portability)

  • Withdraw previously given consent

You can contact us for this via [email protected].

We will respond within 30 days at the latest.

10. Complaints

If you are not satisfied with the way we handle your data, you can file a complaint with the Dutch Data Protection Authority via:

https://autoriteitpersoonsgegevens.nl

11. Changes to this privacy policy

The City Escape reserves the right to modify this privacy policy. The most current version is always available on our website.

12. Contact

For questions about this privacy policy, you can contact us via: [email protected]